Shipping & Information

 

Kiwi Leash Shipping Policy

Last Updated: 10-02-2025 

Welcome to Kiwi-Leash.com's Shipping Policy page! Here we provide detailed information about how we handle the shipping of your pet items. Our aim is to ensure a smooth and hassle-free delivery process for all our customers.

Shipping Policy

1. Processing Time: Orders are processed within 2 business days. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.

2. Shipping Time: Shipping time varies depending on location. Estimated shipping times are as follows:
- Domestic: 2-7 business days
- International: 3-10 business days

3. Shipping Costs: Shipping costs are calculated based on shipping method, weight, and destination of the items in the order. Shipping cost will be shown at checkout.

4. Customs and Import Taxes: Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

5. Damaged Items in Transport: If there is any damage to the packaging on delivery, contact us immediately at info@kiwi-leash.com.

6. Questions: If you have any questions about the delivery and shipment of your order, please contact us at info@kiwi-leash.com.

 

FAQs Regarding Shipping

1. Q: How can I track my order? 
A: Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your order on the Kiwi Leash website, by clicking here, or on the carrier's website.

2. Q: What happens if I'm not home for the delivery? 
A: If you're not available to receive your package, the carrier will leave a notice with instructions on how to retrieve it or arrange for a redelivery.

3. Q: Do you ship internationally? 
A: Yes, we do ship internationally. Please be aware that shipping times and costs will vary depending on the destination.

4. Q: Can I change my shipping address after placing an order? 
A: If your order hasn't been shipped yet, please contact us immediately at info@kiwi-leash.com. We will do our best to accommodate your request.

5. Q: What if my order is lost in transit? 
A: If you believe your order has been lost in transit, please contact us. We will investigate the matter and, if necessary, send a replacement or issue a refund. If you have opted for insurance, your whole order will be refunded in full if the package is lost or heavily damaged.

In case there are any further questions, we advise you to look into the FAQ page, or contact us through the Contact page.